“Built to Scale” eCommerce Show

Awful Management Mistakes That Costed Us At Least $150K & What They Taught Us

April 28, 2021

There are a few books I’ve read that are related to what we’re talking about today, including “Dichotomy of Leadership” and “Extreme Ownership”. This episode is all about sharing what I learned from these books, and what exactly happened that led to a major mistake. Plus, I’ll be sharing what we’re doing differently at AdKings now as a result.

On this episode:

  • Why you need to communicate goals to all stakeholders.
  • Monitor progress with clients, but don’t elaborate on execution.
  • What a leader needs to do, good or bad.
  • Why empowerment and trust are important in team relationships.
  • Two things effective leaders always do.
  • What happens to a team when a leader micromanages them?
  • Negative results from a team leader being too hands-off.
  • How you can inspire your team to make their own decisions.
  • How and why we lost two clients in 2020.
  • What happened with the team member involved with these two lost accounts.
  • What we do differently with our clients now.
  • The process we have in place to focus on profitability and keep the clients happy.
  • Why you should read “Dichotomy of Leadership” and “Extreme Ownership”.


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