“Built to Scale” eCommerce Show

The Right Way To Fire Someone: Setting Expectations, Aligning Responsibilities & Giving Feedback

August 13, 2021

One of the hardest decisions you’ll ever make in your business is when to fire someone. It might feel like you’re disappointing that person or yourself, but it’s crucial to always be clear about what standards you expect to be met.

By listening to this episode, you’ll learn when and how to do it, as well as what has been learned from firing situations that AdKings has been involved in.

On this episode:

  • The most absurd type of firing situation.
  • Owning the agreement that was made in the first place, whether as a client or team member.
  • How different reactions to getting fired can show that you made the right decision.
  • Taking steps to prevent getting to the point of firing in the first place.
  • How to set expectations and responsibilities from the start.
  • Why is it good to put a lot of pressure on new hires?
  • Providing a task as a challenge with no context.
  • Why you must take part of the blame if an employee is not working out.
  • How to bring up issues to employees that are not performing.
  • Problems that can spread to other team members from an underperforming member.
  • Personal traits that are looked for within AdKings.
  • Why communication is everything.
  • Wanting to have team members that don’t ask too many questions.
  • What is more important: process or output?
  • The best reaction to see from a team member when they make a mistake.

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